Website privacy policy

This policy explains information collected through this website and related communications. A separate federal financial privacy notice may be provided when required as part of an application or customer relationship.

Information we collect

We may collect identifiers and contact information such as name, email address, telephone number and state; information about a requested mortgage service; communications and form submissions; consent records; and ordinary technical information used to operate and secure the website. The secure application portal may separately collect financial, employment, credit, property and identity information needed to evaluate a mortgage request.

How we use information

We use information to respond to inquiries, provide and evaluate requested mortgage services, identify an appropriate loan officer or lending channel, communicate about transactions, maintain consent and business records, prevent fraud, protect security, comply with law, and improve our services.

How information may be shared

Information may be shared as permitted by law with mortgage lenders, investors, service providers, credit and verification providers, appraisal and settlement-service providers, regulators, professional advisers, and other parties necessary to process a requested transaction or operate our business. We may also disclose information when required by law, to protect rights or security, or as part of a lawful corporate transaction.

We do not sell personal information for monetary consideration. We do not authorize unrelated third parties to use information submitted through this website for their own independent marketing without an applicable legal basis or consumer direction.

Communications choices

You may ask us to stop marketing emails by using the unsubscribe method provided. Reply STOP to opt out of marketing texts and HELP for help. You may also contact us directly. A request to stop marketing does not prevent service or transactional communications permitted by law.

Security and sensitive information

We use administrative, technical and physical safeguards appropriate to the information we handle. No Internet transmission is guaranteed to be completely secure. Do not use the general contact form for Social Security numbers, account numbers, tax returns, bank statements or other sensitive financial documents; use the secure application portal.

Retention

We retain information for as long as reasonably necessary for the purposes described above, to maintain required mortgage and advertising records, resolve disputes, enforce agreements and comply with legal obligations. Retention periods vary by record and jurisdiction.

State privacy rights

Depending on your residence and the law that applies, you may have rights to request access, correction or deletion of certain personal information, or information about its use and disclosure. Financial information governed by federal privacy law may be exempt from some state-law rights. We will verify and respond to eligible requests as required by law.

Third-party services and links

The secure application portal and other linked services operate under their own privacy and security practices. Review their notices before submitting information. We are not responsible for unrelated third-party websites.

Children

This website is intended for adults seeking mortgage or professional services and is not directed to children under 13. We do not knowingly collect personal information from children through this website.

Changes and contact

We may update this policy and will post a revised effective date. Questions and privacy requests may be sent to info@straightdealmortgage.com or (949) 554-8294. Please do not include sensitive financial information in an email.